Oregon Hospital GuideIn May 2015, OAHHS launched OregonHospitalGuide.org, a website that displays hospital data on a user-friendly platform. OrHospitalGuide is the new home of CMS data that tracks quality of care information for all of Oregon's hospitals, which patients can use to learn about their local community hospital. The site is specifically designed to make complex information understandable and accessible to all Oregonians. This website will grow over time. Future plans for the site include posting patient utilization and hospital financial data, such as inpatient visits, emergency room visits, operating margins, and gross patient revenue.
To learn more, visit OregonHospitalGuide.org.
Early Discussion and ResolutionEarly Discussion and Resolution (EDR) is a voluntary process that creates a safe space for patients and their families to have an open conversation with health care facilities and/or providers when a patient unexpectedly experiences serious physical injury or death as a result of their medical care rather than their illness. EDR is a patient-centered approach to care after harm that gives health care facilities and providers a way to continue caring for patients and their families, to learn from undesired outcomes, and to prevent harm to patients in the future. Oregon's Early Discussion and Resolution process became operational on July 1, 2014. Now, a patient, health care facility, or provider (if the event occurs outside of a health care facility) can file a notice of adverse health care incident with the Oregon Patient Safety Commission to initiate the Early Discussion and Resolution process.
To access Early Discussion & Resolution resources, call the Oregon Patient Safety Commission at (503) 928-6158 or visit them online at https://edr.oregonpatientsafety.org.
POLSTPhysician Orders for Life Sustaining Treatment, or POLST, provides a way for patients to have and document an important conversation with their provider about which treatment is wanted or not wanted when they can no longer speak for themselves. Click here to review additional information about POLST and to see an educational video created for patients and families.
Other ResourcesIf you have a concern regarding the quality of care provided to you or someone else, please consider contacting the healthcare organization first and ask to speak with their patient advocate and/or quality manager. The organization is responsible to address patient care complaints and grievances they receive.
To make a report to the state, call the Healthcare Regulation and Quality Improvement department of the Oregon Health Authority at (971) 673-0540.
If you are not able to resolve or diffuse the issue with the organization's patient advocate and want to take further action you can also report your concern to the accrediting organization, there are three accreditation organizations for hospitals and healthcare:
To file a complaint about a Joint Commission accredited organization:
Fax: (630) 792-5636
Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
To file a complaint about a DNV Healthcare accredited organization, call (866) 496-9647 or go to: http://dnvglhealthcare.com/patient-complaint-report
To file a complaint about a HFAP accredited healthcare organization, go to: http://www.hfap.org/resources/complaintinformation.aspx